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Job Description & How to Apply Below
Support BMO customers with payment guidance, account reviews, and collections service in a customer-focused contact center schedule. Build trust through responsive expertise and informed advice.
As a Consumer Collections Advisor, you collaborate on delinquent, high risk, and written-off accounts. You assess collection probability, recommend solutions, and help customers understand payment status and strategies. The role also supports recovery plans, transactions, reports, escalations, and internal referrals. Work is scheduled from 1pm to 9pm Tuesday through Friday, with Saturday hours from 10am to 6pm.
Key Responsibilities:
Probe customer needs and provide collections strategy advice
Analyze account information and recommend recovery actions
Communicate payment status and future payment information
Process transactions and complete required documentation
Prepare regular and ad-hoc reports and dashboards
Requirements:
Three to five years of relevant experience typically
Post-secondary degree in a related field or equivalent
Good knowledge of BMO products and services
Good knowledge of Consumer Collections laws
In-depth collaboration and communication skills
Bring customer service, account analysis, and payment strategy expertise to help resolve high risk accounts for BMO.
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