Customer Experience Associate

Position: TD Customer Experience Associate
Process financial transactions and advise customers as a TD Customer Experience Associate in Vancouver, British Columbia, working 15 hours. Build trust through accurate service.
At TD Canada Trust, this Customer Experience Associate role supports Personal & Commercial Banking customers at the branch. You will understand customer needs, recommend banking solutions, and provide information about products and services. The work combines customer service, financial transactions, and business processes while following standardized procedures, regulations, and TD’s Code of Conduct and Ethics.

Key Responsibilities:

Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete business processes
Provide clear advice on banking solutions and processes
Requirements:
High School diploma and/or one-plus years relevant experience
Undergraduate degree or equivalent considered an asset
Strong administration, organization, planning, and time management skills
Knowledge of Microsoft Word, Excel, Outlook, and internet
Calm, courteous verbal and written communication abilities
Bring transaction accuracy, customer experience expertise, and banking solution knowledge to TD Canada Trust customers in Vancouver.