Customer Experience Associate

Process financial transactions and advise customers as a TD Customer Experience Associate in Vancouver, British Columbia, working 15 hours. Build trust through accurate service.

At TD Canada Trust, this Customer Experience Associate role supports Personal & Commercial Banking customers at the branch. You will understand customer needs, recommend banking solutions, and provide information about products and services. The work combines customer service, financial transactions, and business processes while following standardized procedures, regulations, and TD’s Code of Conduct and Ethics.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend suitable banking solutions
• Resolve concerns and escalate non-standard activities
• Promote banking solutions and complete business processes
• Provide clear advice on banking solutions and processes

• High School diploma and/or one-plus years relevant experience
• Undergraduate degree or equivalent considered an asset
• Strong administration, organization, planning, and time management skills
• Knowledge of Microsoft Word, Excel, Outlook, and internet
• Calm, courteous verbal and written communication abilities

Bring transaction accuracy, customer experience expertise, and banking solution knowledge to TD Canada Trust customers in Vancouver.