Bilingual Fraud Investigation Agent

Investigate suspicious transactions for CIBC clients using analytical judgment and bilingual service skills from a primarily remote Montreal work model. Protect clients and reduce fraud losses through timely decisions.
As a Fraud Agent in CIBC’s Fraud Contact Centre, you will investigate credit card and debit card activity. You will analyze banking profiles, transactions, and histories while resolving complex fraud applications, account takeovers, scams, and payment concerns. French and English fluency supports client service in the community.

Key Responsibilities:

Identify suspected fraudulent activities using risk management policies
Analyze client profiles, transactions, and banking histories
Make timely decisions with limited or ambiguous information
Refer fraud cases to relevant internal areas
Escalate complex concerns for effective investigation and resolution
Requirements:
Fluency in French and English for client service
Critical thinking and sound decision-making skills
Ability to protect CIBC and client privacy

Experience with COINS/ECIF, PRM, TSYS, or CRS is an asset
Secure workspace and wired internet meeting Agent@Home requirements
Apply your fraud analysis, investigation, and bilingual communication skills to protect CIBC clients through service excellence.