Consumer Collections Account Specialist

Support BMO customers remotely in Ontario through consumer collections, payment strategies, and responsive account service. Build trust with expertise.
As an Account Specialist, you review delinquent, medium-risk accounts and identify collections opportunities. You advise customers on payment products and strategies, manage applications, and explain payment status. The work also includes loss mitigation, documentation, transactions, and collaboration with internal stakeholders.

Key Responsibilities:

Review delinquent and medium-risk accounts for collections opportunities
Advise customers on payment strategies and suitable products
Execute loss mitigation processes for high-risk accounts
Handle incoming calls professionally and efficiently
Process transactions and complete customer documentation accurately
Requirements:
Typically two to three years of relevant experience
Post-secondary degree in a related field desirable
Knowledge of Consumer Collections laws and requirements
Strong verbal, written, organizational, and analytical skills
Good collaboration and team skills
Apply consumer collections expertise, payment guidance, and analytical problem-solving to support BMO customers and account resolution.