Parking Enforcement Officer

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Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada’s Top 100 Employers, BC's Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Parking Enforcement Officers (PEOs) enforce on‑street parking bylaws and programs that promote safety, the free flow of traffic, access to and availability of parking for both the public and local businesses which contributes to our City’s livability and vibrant economy.

The Parking Operations & Enforcement Branch is seeking auxiliary staff for pre‑scheduled and on‑call shifts (see below for requirements). The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 6:00 AM to midnight.

• PEOs may enforce parking bylaws and regulations on foot, by bicycle and/or by driving City vehicles in assigned patrols across all areas of the City.
• Enforcement activities include issuing parking tickets at meters, within residential and commercial areas; issuing municipal code tickets (such as lawn sprinkling, noise abatement and anti‑idling); responding to parking complaints from the public, ensuring parking compliance in school, bus and other related parking zones; assisting in the identification and removal of abandoned or illegally parked vehicles, as well as arranging towing and impounding of vehicles for parking violations.
• PEOs work independently and provide informative customer service to the public by answering questions regarding bylaw tickets, parking policies, special events, providing directions and answering general inquiries, all in a professional manner. Public interaction may also include managing and resolving conflict situations. PEOs document ticket information for the City’s Adjudication process on both a handheld device and computer terminal. Officer testimony in court may be a requirement.

Education and Experience:

• Completion of Grade Twelve, supplemented by courses from BCIT and/or the Justice Institute that support regulatory or enforcement activity are considered an asset.
• Experience in enforcement or providing customer service, working outdoors, or an equivalent combination of training and experience is essential.

Knowledge, Skills and Abilities:

• Excellent oral communication skills are required to support the interpretation and explanation of bylaws and regulations, as well as to liaise with a variety of internal and external contacts.
• Fluency in English (verbal and written) is essential, other languages are an asset.
• Ability to learn, interpret and appropriately apply City By‑laws.
• Demonstrated experience and ability working with the public with tact, diplomacy and firmness to confidently handle confrontational situations.
• Ability to investigate complaints, assess violations, determine remedial action and enforce bylaws with impartiality, sound judgment and discretion.
• Attention to detail, investigative skills and ability to gather evidence is essential.
• Ability to accurately and factually record and prepare detailed activity reports.
• Ability to represent the City in adjudication and potentially court proceedings.
• Strong computer skills with proficiency in MS Office.
• Computer literacy (minimum of 30 wpm typing speed) and ability to use handheld technology.
• Demonstrate…