Hybrid Compliance Officer Focused Complaint Management and Guidance

Position: Hybrid Compliance Officer Focused on Complaint Management and Guidance
Become a pivotal Compliance Officer dedicated to handling complaints effectively. Utilize your expertise to provide guidance, identify trends, and ensure public protection in a hybrid work environment.

This role emphasizes managing complaints against licensees while advising on compliance inquiries. You will analyze non-compliance issues and potential risks, driving investigations to protect the public interest. Additionally, you’ll draft various communications and liaise with stakeholders to support your efforts.

Key Responsibilities:

• Review complaints for Council's jurisdiction

• Draft reminder letters for conduct concerns

• Conduct investigations on compliance breaches

• Prepare reports for Review Committee presentations

• Document interactions with licensees and complainants

Requirements:

• Minimum 3 years in regulatory or financial services

• Post-secondary education in a relevant field

• Proficiency in Microsoft Office suite

• Strong conflict resolution and communication skills

• Ability to manage a diverse workload

Elevate regulatory standards by ensuring compliance and enhancing public trust in the sector.
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