Spa Treatment Manager

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The Spa Treatment Manager is responsible for overseeing daily spa treatment operations to ensure an exceptional, luxurious experience for every guest. This role provides leadership to the treatment provider team, ensures service excellence, maintains high operational standards, and supports the overall success of the Fairmont Spa. The ideal candidate is passionate about wellness, inspires colleagues, and demonstrates exceptional guest service and organizational skills.

• Work in an award‑winning luxury spa known for exceptional guest experiences
• A competitive salary, starting from $75,000.00 per annum
• Work in an environment that consistently meets Forbes 5‑Star luxury standards, with access to elite training, coaching, and service‑excellence development.
• Collaborate with some of the most skilled therapists, estheticians, and spa leaders in the industry.
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a Trans Link monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company‑matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Exciting colleague events throughout the year, fostering connection, recognition, and a strong sense of community
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world‑class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

• Oversee the daily operations of the treatment team, ensuring all services meet brand and Forbes standards.
• Direct treatment operations to ensure the spa operates cost‑effectively and efficiently while maintaining luxury service levels.
• Support recruitment, onboarding, training, and ongoing skill development for treatment providers.
• Ensure guest satisfaction by maintaining a strong focus on safety, service, and exceptional experiences.
• Monitor labor costs, productivity, and treatment revenue to support spa profitability.
• Establish, communicate, and execute departmental goals.
• Take a leading role in resolving guest concerns, role‑modeling professional service delivery.
• Ensure spa facilities and treatment rooms are always in peak condition, including maintenance and cleanliness.
• Ensure effective and timely communication across spa departments and with the hotel through regular meetings.
• Create and manage efficient scheduling of spa colleagues to maximize revenue and operational coverage.
• Review daily productivity and approve/submit payroll, including commissions, incentives, and gratuities.
• Implement monthly retail goals and manage retail incentives for treatment providers.
• Implement effective training plans for treatment protocols, product knowledge, and retail sales.
• Conduct performance development discussions and manage colleague performance in a timely manner.
• Oversee inventory management of professional products, including monthly counts, ordering, receiving, par levels, and dispensing controls.
• Maintain and manage the purchasing plan for professional supplies and equipment.
• Assist in developing and updating the spa menu, treatment protocols, and enhancements.
• Maintain strong knowledge of competitors—products, pricing, promotions, and service techniques.
• Assist in the development and implementation of the monthly spa revenue management plan.
• Ensure adherence to hotel, spa, and facility policies and procedures.
• Ensure all…