Treatment Supervisor

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.25 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Trans Link monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.

What you will be doing:

• Perform treatments adhering to all Willow Stream standards and protocols as required.
• Consistently model professional engaging, luxury 5 star service to treatment providers.
• Assist in recruitment, development and training of all providers.
• Ensure Guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Lead the trainer team with effective and efficient training plans for treatment providers.
• Assist in the development and implementation of treatment protocols.
• Ensure service excellence through treatment evaluations and follow-up.
• Assist with effective scheduling of colleagues to maximize therapist utilization.
• Assist with effective management of facilities to maximize treatment room occupancy.
• Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness). Conduct daily treatment room audits.
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Conduct development and performance management discussions as required in a timely manner.
• Review daily productivity and approve payroll.
• Ensure inventory management of professional supplies/equipment which includes: monthly count, ordering, receiving, par levels and dispensing controls.
• Endure adherence of hotel, spa and facility policies.
• Ensure adherence of standard operating procedures for all providers.
• Offer support and supervision for all spa departments as required.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model and ensure adherence to all safety procedures and practices for spa colleagues.
• Carry out any other duties and responsibilities as assigned.

Qualifications:

• Minimum of 3 years experience as an Aesthetician and/or Massage Therapist and/or Body Technician
• Supervisory experience in a spa environment (minimum of 2 years preferred)
• A genuine passion for delivering exceptional guest experiences, with strong attention to detail and quality
• Proven ability to lead, coach, and motivate a team of spa professionals, fostering collaboration and accountability
• Strong interpersonal and communication skills, both written and verbal
• Demonstrated success in professionally addressing and resolving complex or sensitive guest and team matters
• Highly organized, results-oriented, and able to adapt in a fast-paced, evolving environment
• Energetic and flexible, with the ability to prioritize and…