Case Coordinator reqID

Position: Case Coordinator - #2025-11175 (reqID)

Description

Position at Dynacare Are YOU our next Case Coordinator?The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare’s established service standards and other related SOPs.
Status: Full-time 12-month Contract (37.5 hours per week)
Number of roles available -2
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services
Work Style: 100 % Remote
Start Date: As soon as possible Bilingualism is an asset
Why Dynacare is an amazing place for YOU:Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access to a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Manage a group of health professionals within the same area

Assigning orders to Health Professionals based on availability and credentials

Follow up with Health Professionals on late files

Support, coach and answer questions from Health Professionals

Receives and processes calls and emails from external and internal customers

Ensure effective and courteous communication with all internal and external clients

Conducts written correspondence in a professional, polite and courteous manner

Identifies and document incoming inquiries from external and internal customers

Liaise with all departments to assist in effective resolution of inquiries

Solve and document incoming problems and complaints

Maintains service level standards for response and resolution of calls and emails

What YOU bring to the role:
Fully Bilingual (French & English)

You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries

You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported

You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment

You organize and complete projects accurately, on time and in a team environment

Strong experience conducting OUTBOUND calls within a Call Center environment

You are an innovative thinker with attention to detail

Proficiency in MS Office Suite

Pay Range
: $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements..

Education

Secondary school graduate plus 1 - 2 years or previous related experience required

College diploma or university degree in technical discipline an asset

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you.

We hope you will join us in our journey to become Canada’s health and wellness solutions leader.