Billing Operations and Customer Specialist

Become a key player in billing operations as a Billing Operations and Customer Specialist, working hybrid to support meter-to-cash efficiencies and excellent customer relations. You’ll ensure every detail matters.

As a critical team member, you will handle billing processes, manage account updates, and resolve customer inquiries efficiently. Accurate data entry and compliance with utility tariffs are essential to maintaining our service quality. Your analytical skills will guide operational strategies towards improvement.

Key Responsibilities:

• Provide expert customer service and manage communications

• Process account adjustments and meter readings accurately

• Ensure billing data integrity through meticulous review

• Handle payment processing and monitor overdue accounts

• Generate and analyze reports for actionable insights

Requirements:

• High school diploma is required

• Minimum 5 years' experience in billing or customer care

• High accuracy in billing and payment operations

• Proficient in Microsoft Office and billing systems

• Strong data analysis capabilities for identifying trends

Use your skills in billing and customer service to enhance satisfaction and efficiency in a hybrid role.
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