Pharmacy Initiatives Implementation Manager

Pharmacy Initiatives Implementation Manager

Work Arrangement
:
Remote (occasional travel may be required to head office)

Work Hours:Standard Business Hours, Monday to Friday

Travel Required: Occasionally, to head office.

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –
  we are passionate about our people
  !
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.

The Opportunity:

Reporting to the Sr. Manager, National Pharmacy Operations, the Pharmacy Implementation Manager represents pharmacy operations across new program launches, expansions, and change initiatives for the national pharmacy network. The role acts as the pharmacy subject matter expert on cross-functional implementation teams, translating program design and manufacturer requirements into pharmacy workflows, standard operating procedures, work instructions, reporting, and staffing plans that can be applied consistently across all regions.

Working closely with regional pharmacy leadership, pharmacy trainers, Quality, Regulatory Affairs, IT, and Program Management, the incumbent ensures each launch is operationally ready, compliant with the regulatory and accreditation requirements of each province of operation, and sustainable once transitioned to steady state operations.

A Day in the Life (What you will do here):

• Represent pharmacy operations on cross-functional implementation teams for new program launches nationally, from business award through go-live and transition to steady state.
• Participate in program launch meetings, design workshops, and cross-functional working sessions with internal stakeholders and manufacturer partners as the standing pharmacy representative.
• Advise on program design where pharmacy is impacted, providing input on operational feasibility, turnaround times, patient and prescriber experience, system and reporting implications, and downstream operational impacts before designs are finalized.
• Translate program design documents, manufacturer requirements, and business rules into pharmacy operational requirements, workflows, and process maps.
• Lead pharmacy readiness activities for new Patient Support Programs, product launches, and program expansions across the national pharmacy network, including gap assessments, implementation plans, timelines, and go-live checklists.
• Act as the pharmacy subject matter expert to Patient Support Programs, Provider Solutions, Clinic Services, Quality & PV, and IT on pharmacy capabilities, feasibility, and operational constraints.
• Coordinate implementation activities with regional pharmacy leadership and site managers in all regions to ensure launches are executed consistently across the national network.
• Partner with pharmacy trainers to develop and document national standard operating procedures and work instructions for new and changing programs, and move them through the document control, review, and approval process.
• Coordinate training and competency plans with pharmacy trainers so that pharmacy staff are trained prior to go-live.
• Submit and manage change requests for new and revised pharmacy reports, including defining requirements, coordinating user acceptance testing, and obtaining sign-off.
• Work with regional pharmacy leads to assess head count needs for new programs and volume changes at each site, supporting workload analysis, hiring plans, and supporting business cases.
• Define pharmacy system requirements for new programs and coordinate configuration with IT, vendors, and pharmacy management.
• Identify, document, and escalate implementation risks, issues, and dependencies, and track them through to resolution.
• Ensure implemented processes align with applicable regulatory, accreditation, privacy, and…