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Job Description & How to Apply Below
Grow With Us
We’re excited to introduce a new Lead Medical Assistant opportunity for those desiring to enter the Leadership field!
Overview:
Do you enjoy taking the lead in a clinical practice? Work alongside our our clinical Medical Assistants in conjunction with leadership team to ensure consistent workflows, and high quality patient experience.
Job Title:
Back Office Lead
Reports To :
District Supervisor
Location:
Vancouver home location, must be willing to travel to all locations in district if needed (Longview, Gresham, Portland, or Astoria) mileage reimbursement available
Schedule:
Varied Mondays - Fridays, 8:00am - 5:00pm
Wage Range: $22.50 - 29.00 (Leads are also paid an hourly differential. Pay is dependent upon a combination of multiple factors include but not limited to work experience, transferable skills, business needs, and geographic market availability)
General Description of All Benefits
Health Insurance – medical, dental, and vision with HSA, FSA options
401k - employer matching up to 4%
Life Insurance – employer paid & voluntary options
8 paid holidays per year
Tiered PTO accrual 80 – 200 hours annually
Complimentary parking
Pet insurance voluntary option
Employee Assistance Program provided
Overview
The Back Office Lead (BOL) plans, organizes, and leads day-to-day clinical support services across assigned locations in partnership with the District Supervisor and District Manager. This role provides in-clinic coverage, coaches and trains Medical Assistants, and coordinates staffing to ensure consistent workflows and a high-quality patient experience. The Back Office Lead supports compliance, safety, and operational readiness by monitoring clinical tasks/logs, reinforcing standards, and escalating issues as needed.
Daily Operations, Coverage & Scheduling
Perform a day-end walk through at assigned location to verify that all exam rooms and shared patient areas are clean, doors locked, and lights are off order delegated to other clinical staff.
Counsel clinical staff if rooms are left dirty, supplies are not stocked, instruments are not cleaned, or clinical logs (including tasks, labs, path, or other) are not up to date. Jump in to assist as needed and help teams prioritize.
Round on the MA team daily, preferably multiple times per day. Schedule additional time at clinics with higher patient volumes, new staff, etc. as appropriate. Determined in partnership with the District Supervisor and/or Manager.
Assigned to work in clinic a minimum of 2 days per week up to 5 days per week for sick call, planned vacation coverage, vacancies, or training coverage.
Ensure “Float” MAs have shift start and end times, locations, and directions each day.
Prepare schedules in Shifts as requested by the District Supervisor (or other scheduling spreadsheets/software) 2 months in advance.
Compliance Monitoring, Service Recovery & Safety
On a weekly basis, verify all the provider’s EMR path and lab logs are correctly updated by the MAs and providers and communicate discrepancies to each clinical team as appropriate.
Monitor tasks daily to ensure each clinical team is completing tasks in a timely manner. Help facilitate extra assistance when tasks get behind to maintain compliance and patient outreach standards.
Assist with clinical issues involving…
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