Payroll & HR Operations Analyst

Purpose of role  The successful candidate will administer payroll and benefits across North America, ensuring continuity of service and compliance, as well as providing additional administrative support to the team. We are seeking someone with hands-on payroll experience, sound working knowledge of payroll requirements, and exposure to benefits and HR systems. The ideal candidate will be proactive, detail-oriented and comfortable working independently, with the judgement to problem-solve routine issues while knowing when to ask questions or elevate.

This role would suit someone with strong payroll fundamentals who is looking to deepen their payroll and benefits knowledge while gaining broader exposure to HR operations and project support.
Key responsibilities  To perform this role successfully, an individual must be able to perform each key responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability needed. This includes the following; other duties may be assigned as needed within skill sets or if additional responsibilities are added.
Payroll Administration Process   U.S. and Canadian semi-monthly and special payroll runs
Produce post payroll reports and tax liability reports as required for Finance team
Run year-end payroll processes including all payroll adjustments, tax documents review and approval (i.e W2, T4)
First level review of quarterly US tax packets for variances and manage payments or refunds with Finance team
Respond to payroll related queries and troubleshoot any issues
Support cross-border pay matters
Process quarterly Employee Health Tax payments to BC tax authority
Process Canadian Workers Compensation salary reports and payments
Process and submit records of employment (ROE) to Service Canada Agency
Ensure personnel data accurate; record, research and resolve errors as needed
Ad-hoc reporting
Benefits   Administer benefit programs, including annual renewals, records maintenance, terminations, and reporting
Assist with new hire benefits introduction and enrollment
Maintain benefit elections in Workday and with third party providers
Serve as first point of contact for benefit inquiries, escalating complex matters as needed
Provide administrative support for the 401(k) and RRSP, including communications, enrollments, changes, terminations, and annual compliance processes including year-end closing, non-discrimination testing, audit support, and required filings
Support administration of pension enrollments and terminations, pension payments, and annual reporting and/or notices
Be aware of payroll and benefit compliance including Federal, State, & Local Ordinances
Conduct regular audits of benefits, payroll and benefit provider information to ensure accuracy
Ad-hoc reporting
HR Administration and Other Responsibilities   Audit, reconcile, and process HR invoices
Manage workers’ compensation and fiduciary liability renewals and audits
Provide administrative support to HR Business Partner (for example: project coordination, employee communications, training completion tracking, presentation material preparation)
Flexibility to provide wider support to the HR team as required
Preferred skills & Qualifications   Related degree or equivalent experience
Certification such as CPP a plus
Track record 3-5+ years’ payroll experience, including at least 2 years independently managing payroll cycles
Experience independently processing payroll and troubleshooting issues, with a strong understanding of underlying payroll rules and calculations
Experience administering employee benefits programs
Proficiency with payroll software systems (Workday preferred)
Strong understanding of Canadian payroll laws and regulations
Multinational experience would be…