People & Culture Manager

The Company
At Push Operations, we’re all about simplifying workforce management for the hospitality industry, from restaurants and coffee shops to pubs and breweries. Our tools, like automated payroll, streamlined hiring & scheduling, real-time BI dashboards, and AI-powered insights, help businesses run smarter and serve customers better. We’re a spirited and collaborative team with a presence across North America and an office in Vancouver, BC, and we believe real impact comes when talented people can work flexibly, from anywhere.

The Team
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock of personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team, you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role
We’re a 150-person remote-first company operating across Canada, the United States, and Mexico. As we continue to grow, we’re looking for a  People & Culture Manager  who can strengthen manager capability, drive accountability, and build scalable people systems.

This is a hands-on, high-impact role — equally comfortable coaching managers through complex employee situations, leading employee relations, running core people operations, and facilitating live training sessions that improve leadership capability across the company. You’ll partner closely with leadership and oversee employee relations, performance management, manager enablement, and people operations alongside our HR Coordinator.

Location
We’re embracing new ways of working and continually evolving how we collaborate to ensure everyone feels connected and supported. For this role, we prefer candidates who can spend regular time in our downtown Vancouver office to help build team culture and drive collaboration. That said, if you’re based elsewhere in Canada and feel strongly aligned, we’d still love to hear from you.

Responsibilities
Employee Relations & Manager Support

Advise and coach managers on performance, feedback, and difficult conversations

Lead investigations and resolve employee relations matters

Guide performance improvement plans and terminations

Ensure compliance across Canada, US, and Mexico

Manager Development & Training

Design, host, and facilitate manager training sessions (virtual) on performance management, accountability, coaching, and feedback

Build and maintain a structured manager onboarding program for newly promoted leaders

Lead quarterly manager forums to align expectations and share best practices

Reinforce consistent management standards across all teams

Performance & Manager Effectiveness

Strengthen our performance management framework

Support goal-setting, performance check-ins, and accountability processes

Define what "great management" looks like at our company

Partner with leadership to improve manager outcomes and team performance

People Operations Oversight

Partner with HR Coordinator on payroll, benefits, compliance, and documentation

Improve and streamline HR processes and policies

Support compensation cycles, promotions, and role changes

Ensure employment practices align with local regulations

Strategic Initiatives

Partner with leadership on org design, workforce planning, and succession

Support engagement initiatives and culture-building

Contribute to the overall People strategy and roadmap

Why Push?

Do what you love! It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.

Grow…