Benefits Administrator

Compensation

Central Human Resources Compensation Range $7,158.42 - $10,292.25 CAD Monthly.

Under the direction of the Manager, Benefits, assists in the management of UBC's benefit plans to ensure the delivery of services, programs, and communications are aligned with the University's policies and procedures, benefit plan documents/contracts, collective agreements and relevant government legislation. This position ensures the accuracy, maintenance, and ongoing development of the benefits website and online benefits enrollment system; works with benefits providers to resolve administrative and claim issues;

researches and provides recommendations for improvements for delivery of programs and services; assists Manager, Benefits, or may take lead on the implementation of special projects and new benefits programs/services; and provides support and guidance to benefits administration staff in the day-to-day delivery of the benefit programs. Assists Manager in the ongoing analysis and review of existing benefit plans, policies, and procedures.

This position is subject to the satisfactory completion of required background checks.

This is a leave replacement for a fixed term duration.

• Reports to the Manager, Benefits.
• Provides support and guidance to benefits administration staff engaged in the delivery of benefit programs and services.
• Works closely and consults with other Human Resource sub-functions including HR Advisory Services, HR Analysts, Pension Administration, Faculty Relations and Financial Services.
• Assists in the management of UBC benefit plans to ensure delivery of services, programs, and communications aligned with policies, procedures, benefit plan documents/contracts, collective agreements and government legislation.
• Provides guidance and support to administrative staff engaged in delivery of services and information related to the benefits programs.
• Resolves problems arising in the administration and day-to-day delivery of benefits programs and services.
• Provides accurate and timely benefits information and services to Faculty and Staff, Department / Faculty Administrators, Financial Services Representatives, other Human Resources units across all campuses and sites.
• Hosts one-on-one consultations, orientation & onboarding sessions, webinars, and lunch and learns.
• Acts as primary contact for enquiries/issues requiring investigation and follow-up.
• Maintains updated benefits information on the HR website.
• Prepares written communication to stakeholders advising of changes in benefits cost, coverage, etc.
• Coordinates changes to UBC's HRIS (Workday), plan documents, employee booklets and website.
• Administers University's Extraordinary Expense Funds (EEF) and supports University's Tuition Waiver program.
• Researches and analyzes complex benefit issues.
• Collaborates with areas to recommend actions and improvements.
• Assists in research of new benefit provisions and updating guidelines.
• Assists in preparation for bargaining and cost proposals.
• Participates in benefits surveys and data collection.
• Participates in the annual planning process for Health, Wellbeing and Benefits.
• Performs other duties related to the qualifications and requirements of the job.

• Failure to effectively oversee delivery could damage public perception.
• Inaccurate information could lead to financial or legal consequences.
• Failure to ensure accurate program information could result in payment delays.
• Failure to monitor compliance could result in grievances and arbitration.
• Inaccuracy in research could negatively impact decision making.
• Inability to monitor could delay identification of financial problems.

Receives guidance and general direction from Manager, Benefits. Exercises independence and judgement in day-to-day administration within established guidelines.

• Supports benefits staff and temporary staff.
• May delegate work and provide guidance/instruction as needed.

• Undergraduate degree in a relevant discipline.
• Minimum of three years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives.
• Demonstrates a commitment to enhancing equity, diversity, and inclusion.

• Certification as an Employee Benefits Specialist or a Group Benefits Associate.
• A minimum of three years' related experience in benefits administration in a complex unionized environment, or two years' relevant…