Job Description & How to Apply Below
As leaders in our markets, we continue to grow by fostering strong relationships, delivering exceptional service, and empowering our people to succeed. We are consistently recognized for our professional achievements, and we take pride in creating a workplace where people enjoy coming to work every day.
How You’ll Help Us Better Service Our Clients The Learning & Development Specialist supports the Firm’s employee learning, knowledge management, technology adoption, and continuous improvement initiatives.
Reporting to the Manager of Legal Support Services, this role is responsible for coordinating and delivering onboarding and learning programs, developing practical learning resources, supporting the effective adoption of Firm technologies and processes, and maintaining and enhancing the Firm’s knowledge resources. The Specialist works closely with Human Resources, Legal Support Services, practice groups, and business departments to ensure lawyers and business services employees have access to effective learning opportunities, accurate information, and consistent processes.
This role brings together learning and development, knowledge management, technology adoption, and process improvement within a centralized function that supports employee effectiveness and the Firm’s strategic and operational objectives.
What You'll Be Doing Coordinate onboarding and orientation programs for lawyers and business services employees in collaboration with Human Resources, practice groups, and department leaders.
Assess learning and development needs across the Firm and develop practical training solutions in collaboration with key stakeholders.
Develop, update, and maintain training materials and self-service learning resources, including manuals, user guides, videos, reference materials, and other learning content.
Deliver engaging training sessions on Firm technologies, business processes, internal systems, and operational practices.
Support ongoing Legal Support Services training and development initiatives, including onboarding, skills development, and refresher training.
Work closely with the Supervisor of Library and Digital Content Services to support knowledge management and learning initiatives and promote the effective development, organization, and sharing of Firm resources.
Develop, maintain, and organize standard operating procedures, process documentation, user guides, knowledge articles, and other Firm resources.
Monitor the quality, usability, and adoption of learning and knowledge resources and identify opportunities to improve employee engagement and access to information.
Identify gaps and inefficiencies in documentation, workflows, and business processes, and recommend and implement standardized approaches to improve operational consistency and efficiency.
Support Firm-wide process improvement initiatives and cross-functional projects, particularly where learning, knowledge management, technology adoption, or change management support is required.
Gather feedback from lawyers, business services employees, and other stakeholders to evaluate the effectiveness of training, knowledge resources, and related processes and identify opportunities for improvement.
Track and report on learning and knowledge management initiatives, including participation, adoption, effectiveness, and other relevant measures, to support continuous improvement.
Proactively identify…
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