Program Manager, Listening & Insights

Program Manager, Employee Listening & Insights

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

You are the primary architect of our "voice of the employee" strategy. This role is about uncovering the narrative of our culture and turning those insights into action. You will translate data from our entire employee listening ecosystem (including engagement surveys, exit feedback, and qualitative focus groups) into compelling stories that influence executive decisions. By partnering deeply with People Business Partners (PBPs), Social Impact & DIBE, and leadership, you will diagnose organizational health and design the interventions that shape our global employee experience.

1. Strategic Storytelling & Executive Reporting

• The Narrative Lead:
  Transform raw data into high-impact presentations and "Executive Summaries" that explain the why behind the numbers. You will be responsible for connecting the dots across various feedback channels to tell a cohesive story.
• Thematic Analysis:
  Design and lead qualitative listening sessions, such as focus groups and "pulse check" interviews, to add human context and "colour" to our quantitative metrics.
• Data Visualization:
  Create intuitive, visually compelling dashboards and reports that make complex trends easy for non-analytical stakeholders to digest.
• Consultative Support:
  Serve as the "subject matter expert" for PBPs, helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change.
• Root Cause Deep-Dives:
  When data indicates a cultural or performance risk, you will partner with the relevant PBP to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit.
• Enablement Toolkits:
  Build frameworks, "action-planning" guides, and workshop templates that empower PBPs and managers to move from insight to impact.

2. PBP Partnership & Departmental Diagnosis

• Consultative Support:
  Serve as the "subject matter expert" for PBPs, helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change.
• Root Cause Deep-Dives:
  When data indicates a cultural or performance risk, you will partner with the relevant PBP to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit.
• Enablement Toolkits:
  Build frameworks, "action-planning" guides, and workshop templates that empower PBPs and managers to move from insight to impact.

3. Organizational Diagnosis & Interventions

• Company-Wide Strategy:
  Identify universal themes and systemic challenges across the organization. You will lead the design and implementation of large-scale interventions (e.g., manager capability programs, communication shifts, or engagement initiatives).
• Measuring Success:
  Establish clear KPIs for all interventions to ensure we can demonstrate a measurable "before and after" impact on employee sentiment and business performance.

4. Strategy & Systems Partnership

• Technical
  
  Collaboration:
  
  Partner closely with the HR Systems Team to manage and optimize our core listening platform and data infrastructure, ensuring alignment between quantitative and qualitative data. This includes owning the platform’s hierarchies, survey logic, and reporting features.
• Scientific Integrity:
  Act as the guardian of our listening methodology, ensuring all survey questions and feedback mechanisms are designed to produce valid, bias-free, and actionable data.

• Education:
  
  Master’s degree in Industrial-Organizational (I/O) Psychology, Organizational Behavior, or a related field focusing on behavioral science and research methods.
• Experience:
  
  4+ years of experience in Employee Engagement, Talent Management, or Organizational Development (OD).
• Technical Analytics:
  Proficiency in statistical analysis, including the ability to perform multiple regression, correlation analysis, and factor analysis to identify drivers of engagement and understand how it impacts important business outcomes.
• The "Storyteller" Muscle:
  Proven ability to build a narrative…