Repair & Printer Technician
Job in
Vancouver, BC, Canada
Listing for:
OCR Canada
Full Time
position
Listed on 2026-02-11
Job specializations:
-
IT/Tech
Technical Support, IT Support, Computer Repair / Support
Job Description & How to Apply Below
Repair & Printer Technician
Location:
Vancouver or Calgary
Position Summary:
Responsible for repairing, installing, maintaining, troubleshooting and upgrading data collection equipment such as mobile computers, printers and other AIDC technology.
Job Responsibilities:
Responsible for repair/configuring of AIDC equipment and Label Printer equipment in OCR’s local repair facility.Perform onsite printer installation, repair and maintenancePerform onsite configuration/troubleshooting of AIDC equipmentPerform hardware installations, configuring printer and handheld terminalsEvaluates repair requests, determines extent of needed service and exercises considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers.Assist users with service/support issues and provide technical sales support.Assist customers via email, phone, remote web sessions, or onsite with technical issuesComfortable working in elevated platforms, training to be providedTracking of work performed and expenses in OCR’s (RMA) online portalParticipate and maintain in technical and sales certifications from various OEM’s training programs. OCR will cover the costs of any certifications that we deem mandatory.Travel within Canada for work, assistance with larger projects and/or trainingRelationships and Roles:
Maintain and develop relationships with customers to ensure the proper support.Establish and maintain relationships with sales department to assist and support them with OCR Canada customer needs.Work with fellow OCR Canada Technicians to cross train on knowledge of various types of equipment.Preferred Characteristics:
Excellent problem solving and troubleshooting skillsExcellent computer skillsProficient in MS Office productsBasic networking knowledgeAble to multitask and prioritize tasksStrong interpersonal, organizational and communication skills (both verbal and written)Comfortable in a high pressure environmentWillingness to constantly learn and adapt to new technologyProfessional telephone mannerCommitment to customer satisfaction, retention and loyaltyAbility to work independently in a fast-paced, team-oriented environment.Must be fluent in EnglishBilingualism a Plus (Quebec French)Office and or other responsibilities:
Responsible for clean service technical area and service areaResponsible for Inventory required to complete assigned jobs/projects assigned to themManaging safety and environmental complianceMental toughness on ability to handle stressValid driver’s license with Satisfactory recordPhysically capable of handling equipment and going on site to perform install work when and/or where applicableEducation/
Experience:
Minimum technical degree or equivalent Or Equivalent to completion of two years of a college-level course in computer science, or information technology or a related field.Minimum 1-3 years technical repair /support1-2 years general computer installation, maintenance and repair1-2 years WIFI experience1-2 years Barcoding, Mobility and Mobile Managed DeviceThe salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, & life insurance
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