Systems Analyst II

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in business applications to recommend changes to business processes. This position is to be a leader of software development projects through the preliminary investigation, analysis of requirements, business case and feasibility study, design, implementation, quality control, documentation, and post‑implementation review phases.

This position provides ongoing application support and responsibilities may include performing changes to business application configuration and programs. This position also performs hands‑on programming when required. The position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

• Performs hands‑on programming when required to support projects and technology pilots
• Researches, evaluates and recommends new tools and methodologies for development of business applications
• Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality)
• Recommends changes in technology platforms and processes that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels
• Consults with customers to understand business processes and requirements, and applies critical thinking and analysis skills to deliver end‑to‑end solutions
• Manages projects through all phases from planning, design, development, implementation and hand‑over to operational support
• Prepares documentation including project charters, business cases, statements of work, estimates, matrices of responsibility, training materials, system configuration documentation, etc.
• Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
• Develops technical specifications including diagrams and charts to provide the blueprints for developers to write or code programs
• Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration
• Performs testing, configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across various applications
• Remains current with developments in applications and related technologies, including releases and enhancements/new functionality
• Delivers presentations to customers (users, departments) and technical staff on systems solutions and specific technologies
• Provides problem resolution for calls referred by Help Desk
• Investigates and follows up on application system errors/problems, and liaises with IT staff or vendors as required to resolve these…