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Job Description & How to Apply Below
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in.
As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.
About This Team
This role is part of the Technology leadership team accountable for GEC Technology tracks delivering our core Salesforce platform capabilities. This engineering product team focuses on ensuring the Salesforce (Service Cloud) platform is stable, secure, and is enabling solutions that drive seamless conversations with guests for our contact center educators, providing a seamless service experience, and ensuring a great educator experience through case management and interaction capabilities.
Our team is fast‑paced and taking on exciting new initiatives to support a fast‑growing business. We strive to adopt leading‑edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead.
We create space for team members to share feedback and ideas that can help us continually grow as an organization.
We operate following an agile framework and leverage multiple product teams across our various functions. We encourage our teams to norm and figure out the best way to deliver critical business initiatives. We institute a culture of fun and light‑heartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual.
Core Responsibilities
Lead and manage a cross‑functional team of Salesforce Engineers, Analysts, Technical Program Managers, collaborate with business partners, and external vendors across multiple work streams simultaneously.
Own people, process, and delivery execution to ensure high‑quality, timely, and scalable outcomes for the Salesforce Service Cloud platform.
Ensure right capabilities on Salesforce platform are appropriately evaluated as new features are released and ensure continuity of business.
Can lead through challenging trade‑off discussions and decisions with stakeholders and leadership.
Ensure the right skills are applied to the right problems by providing empathetic coaching, technical mentorship, skills development, and career path leadership.
Drive the delivery of software that meets business and technical requirements and is resilient, observable, performant, secure, and maintainable.
Lead the resolution of production incidents and platform issues in alignment with incident, problem, and change management standards, ensuring operational excellence and stability. Conduct RCA analysis and present to senior stakeholders.
Establish, champion, and enforce software development lifecycle (SDLC) and operational support best practices across the team.
Stay current with emerging technologies, Salesforce innovations, and industry trends, translating them into actionable improvements for the platform.
Build strong partnerships with stakeholders across global markets to drive alignment, transparency, and execution across business and technology teams.
Serve as a role model for the organization’s IDEA (Inclusion, Diversity, Equity, and Action) principles by promoting awareness, training, and inclusive leadership across the team.
Qualifications
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
8–10 years of experience in information technology, including hands‑on experience leading complex, global technology initiatives.
4+ years of experience leading and developing cloud‑based engineering…
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