Maritime Support & Operations Specialist

Maritime Support & Operations Specialist

• Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
• Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
• Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
• Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other Chart World maritime solutions.
• Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre-installation checklists and all associated administration.
• Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
• Troubleshoot technical issues with digital charts, e-navigation software, and vessel systems efficiently and effectively.
• Log, track, and resolve customer cases within established KPIs using Salesforce CRM.
• Support clients with electronic chart loading, updates, and verification of chart subscriptions and PAYS (Pay-As-You-Sail) positions.
• Assist customers with chart sales, renewals, and tailored digital navigation solutions.
• Manage software registration, activation, and licensing for onboard systems.
• Update and maintain the FAQ/Knowledge Base to ensure accurate and up-to-date guidance for maritime clients.
• Collaborate with sales, technical support, and product development teams to ensure a seamless and professional customer experience.
• Participate actively in 24/7 support shifts, providing round-the-clock assistance to vessels and shipping operators.

• Education:
  
  Bachelor of Science in Maritime Transportation Management Engineering or related field
• Experience:
  
  Minimum of 5 years of experience in maritime services spanning vessel operations, navigation, customer support and terminal operations.
• terms of employment: 36 months
• language of work:
  English

• Extended Medical Insurance (Prescription drugs, Vision care, Paramedical services)

Teledyne Chart World and Seven Cs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools.

The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.

Teledyne Chart World and Seven Cs is an Equal Opportunity/Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion.