Salesforce Administrator

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits.

We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We are actively searching for a Salesforce Administrator to join our passionate and growing Revenue Systems Team. The Revenue Systems team is part of Revenue Operations and is the heart of Benevity’s revenue engine, ensuring that our go-to-market functions are supported with the right tools, insights, and processes while providing the data and analytics that will power the next step of Benevity’s evolution.

We are constantly pushing the boundaries necessary for us to scale, and we need your help getting there. We’ve hired some of the most talented, passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think, is organized and has passion for following up to make sure things get done in possible.

Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too!

If you are within commuting distance of one of our hubs (located in Calgary, Vancouver, or Toronto), note there is an expectation of spending at least 50% of the time in office.

• Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
• Work with business partners to develop reports and dashboards
• Provide end-user support through support tickets, training, and documentation
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
• Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.), or programmatic tools to support quote templates, email templates, SF UI related items, etc (Visualforce, Lightning, HTML/CSS)
• Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
• Maintain and configure managed packages to support business needs and manage integrations
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
• Develop an understanding of Benevity’s business processes and how they interact with our product & Salesforce-related application ecosystem
• Write and translate user stories or business requirements into systematic solutions across all the tools listed above
• Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams
• Manage monthly data inserts and ad hoc bulk load requests
• Follow best practices and recommend solutions to stakeholders
• Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
• Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication
• Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals, Products Rules, Price Rules, Quote Template as the Revenue Systems supporting the entire lead to cash space

• Bachelor’s degree in computer science or equivalent
• Ample knowledge of Salesforce core functionality and limitations
• Experience working with SOQL, Visualforce, and Lightning components
• Experience with…