Secure Network Services Global Operations Analyst

Secure Network Services Global Operations Analyst

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day‑to‑day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc.

This role is to support our follow the sun support model and as such work times are 12pm – 8pm PST (3pm – 11pm EST). Please only apply if you can work this shift.

Under the direction of Secure Network Services (SNS) Global Operations Manager with Regional IT Leadership, the SNS Global Operations Analyst will be involved with day‑to‑day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, etc.

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.
• Provide Tier‑2 support of incidents, tasks and problem tickets, collaborating with system and security teams as needed.
• Responsible for uptime, monitoring, reliability, stability and policy maintenance of supported systems.
• Participate in high‑priority calls and own problem management tasks.
• Produces and maintains current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures and operational tasks.
• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.
• Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.
• Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in updating and maintaining network plans.
• Contribute into and own ITIL processes involving change management, audit tracking, etc.
• Promote service offerings to grow global infrastructure to meet business and technology needs.
• Be available for rotational on‑call support, as required, on a 24 hour x 7 days / week basis.
• Performs other duties and responsibilities as assigned.

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible work styles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

• Bachelor’s degree in computer science, MIS or related degree.
• 2–5 years of relevant experience in Network or Information Security, or a combination of education, training and experience.
• Hands on knowledge and experience in:
  • LAN/WAN network technologies and related protocols.
  • SDWAN / SASE / Firewall / VPN technologies (preferably Palo Alto, Prisma SDWAN/Access and Cisco Viptela)
  • Load Balancing (LTM/GTM) – F5
  • Network Access Control – Forescout/Cisco ISE
  • Wireless networking technologies (802.11x).
  • Understanding of Cloud technologies (AWS, Azure, SASE, etc)
  • Converged voice and data infrastructures.
  • Quality of Service (QOS) design and configuration.
  • Common network monitoring and troubleshooting tools.
  • Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD‑WAN and VLANs, along with their implementation and troubleshooting.
  • Familiarity with cloud computing principles and experience in…