IT Operations Specialist

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

Work with the best developers, AI engineers, and mortgage experts in the country. Use a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

• Hypergrowth:
  Deloitte Fast 50 — 3 years in a row
• Tech community credibility:
  TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

• Collaborate on System Integration:
  Work closely with technical teams to ensure seamless integration of systems, aligning solutions with business requirements for both internal and external stakeholders.
• Execute Troubleshooting and Maintenance:
  Configure, troubleshoot, and maintain middleware applications and third‑party software packages. Ensure smooth data flow and efficient resolution of issues, escalating critical problems to senior staff or vendors when necessary.
• Support Automation:
  Identify opportunities for automation in integration processes and contribute to building technology infrastructure that supports maintenance, security, and deployment procedures.
• Ensure System Reliability:
  Design and execute test plans to validate system functionality. Perform software upgrades, server patching, and monitor performance metrics to maintain optimal service levels.
• Documentation:
  Develop and maintain comprehensive documentation for system integration processes, configurations, and troubleshooting guides to ensure high‑quality ongoing support.
• Continuous Improvement:
  Stay current with industry trends and emerging technologies to help implement solutions that enhance system integration, efficiency, and performance.
• Cloud Infrastructure:
  Gather and analyze business and technical requirements for infrastructure, security and technology initiatives; contribute to technical designs, project plans, and architecture decisions.

• Strong communication and interpersonal abilities, with the capacity to work effectively in team environments and collaborate across departments.
• Excellent problem‑solving and analytical skills, with the ability to troubleshoot and resolve technical problems.
• Keen attention to detail, essential for ensuring accuracy in system integration and troubleshooting.
• Ability to manage tasks effectively and adapt to changing priorities in a fast‑paced environment.

• 5+ years of experience in a technical or network operations role within a technical support environment. Experience in financial services or Fin Tech is an asset.
• Demonstrated experience in supporting a Windows and web‑based enterprise application stack, including:
• Microsoft SQL Server (required)
• Microsoft SSRS (required)
• Internet Information Server (IIS) (required)
• Microsoft SharePoint (on‑prem and/or online) (asset)
• Power Apps, Power BI (asset)
• Microsoft Azure (required)
• Google Workspace (required)
• GCP (asset)

• Strong knowledge of system integration technologies (middleware concepts, web services, API integration, and data integration).
• Hands‑on experience with databases, particularly SQL Server.
• Proficiency in script writing, including SQL, Power Shell, and other relevant scripting languages.
• Solid understanding of the development life cycle, software deployments, and best practice deployment…