Director, Revenue Enablement

Summary

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Revenue Operations drives growth by supporting our revenue‑generating and revenue‑retaining teams. We are working closely with Channel, Sales, Marketing, Finance, Channel, Customer Enablement and Customer Support to provide insights and recommendations, improve the efficiency of the GTM motions, and enable GTM teams to be innovative and self‑sufficient.

Reporting to the VP of Revenue Operations, the Director of Revenue Enablement is responsible for building a modern, high velocity, AI‑forward enablement function that supports Clio’s global growth across Sales, Sales Development, Partners, and Customer Success. This leader treats enablement as an operational discipline, not a training function. They diagnose where the GTM system is breaking, build the infrastructure to fix it, and deliver programs that directly improve productivity, velocity, and conversion.

The right leader is fast, analytical, and deeply scrappy with real range. They operate as an organizational leader who can mobilize cross‑functional teams to drive impact, and as a doer who jumps in to build the model, the content, and the systems themselves. They design field support models that scale and turn complex ideas into clear, actionable guidance that Sales and CS can execute immediately.

They can build playbooks from zero and translate ideas from marketing in a succinct and efficient manner. They have a point of view on what great looks like in a multi‑product environment and know how to operationalize it.

They will influence executive level decisions, partner tightly with Product Marketing, Sales Leadership, Customer Success, and Rev Ops, and pioneer AI‑driven enablement programs that scale globally.

• Design the full enablement operating model for a multi product GTM including field support structure, content strategy, AI-powered workflows, and continuous learning.
• Lead a high performing team that ships fast, measures impact, and acts as a strategic partner to frontline managers.
• Build a data driven review process that evaluates program effectiveness, identifies gaps, and continuously raises the bar on productivity and conversion.
• Create onboarding and continuous development programs that materially shorten ramp and lift performance across every segment.
• Continuously diagnose and evolve the sales process by defining the skills, knowledge, tools, and process changes needed to increase velocity and win rates, leveraging AI, voice analytics, and behavioral insights to surface win‑loss patterns and inform real‑time coaching and optimization.
• Partner closely with Product Marketing to build original, high quality sales playbooks and training programs that connect positioning, messaging, discovery, objections, and pitches into winning habits across front line teams.
• Stand up a real field support model that provides reps with timely deal support, live coaching, and targeted resources to remove friction.
• In partnership with Customer Marketing and CS Ops, build customer growth and retention playbooks that improve GRR and NRR across segments.
• In partnership with Corporate Events, own the full SKO strategy, design and execution, and refinement and delivery of a high quality program including content, executive presentations, run of show, and all readiness materials that move the GTM org forward.
• Own the enablement content strategy using Letter
  
  AI and lead all AI‑driven coaching through Hyperbound, providing hands on support and a clear plan for maximizing both tools to ensure the field is fully trained, confident, and ready to execute.
• Serve as a go-to subject matter expert by maintaining deep expertise in Clio’s products, buyers, and customers, while staying current on industry trends, best practices, and emerging technologies in revenue enablement.

• Bachelor's degree in business or a related field. MBA…