IT Operations Specialist

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

Build lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

• Hypergrowth:
  Deloitte Fast 50 — 3 years in a row
• Tech community credibility:
  TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

The ideal candidate is a technically proficient individual who is a proactive problem-solver. You will take ownership of integration processes, platform operations, automation, cloud transformation. You will support automated methodologies, a virtualized environment (Azure and GWS), security operations, perform application troubleshooting, and end‑user experience.

• Collaborate on System Integration
  :
  Work closely with technical teams to ensure seamless integration of systems, aligning solutions with business requirements for both internal and external stakeholders.
• Execute Troubleshooting and Maintenance
  :
  Configure, troubleshoot, and maintain middleware applications and third‑party software packages. Ensure smooth data flow and efficient resolution of issues, escalating critical problems to senior staff or vendors when necessary.
• Support Automation
  :
  Participate in identifying opportunities for automation in integration processes and contribute to building technology infrastructure that supports maintenance, security, and deployment procedures.
• Ensure System Reliability
  :
  Design and execute test plans to validate system functionality. Perform software upgrades, server patching, and monitor performance metrics to maintain optimal service levels.
• Documentation
  :
  Develop and maintain comprehensive documentation for system integration processes, configurations, and troubleshooting guides to ensure high‑quality ongoing support.
• Continuous Improvement
  :
  Stay current with industry trends and emerging technologies to help implement solutions that enhance system integration, efficiency, and performance.
• Cloud Infrastructure
  :
  Gather and analyze business and technical requirements for infrastructure, security and technology initiatives. Contribute to technical designs, project plans, and architecture decisions.

• Strong communication and interpersonal abilities, with the capacity to work effectively in team environments and collaborate across departments.
• Excellent problem‑solving and analytical skills, with the ability to troubleshoot and resolve technical problems.
• Keen attention to detail, essential for ensuring accuracy in system integration and troubleshooting.
• Ability to manage tasks effectively and adapt to changing priorities in a fast‑paced environment.

• 5+ years of experience in a technical or network operations role within a technical support environment. Experience in financial services or Fin Tech is an asset.
• Demonstrated experience in supporting a Windows and web‑based enterprise application stack, including:
• Microsoft SQL Server (required)
• Microsoft SSRS (required)
• Internet Information Server (IIS) (required)
• Microsoft SharePoint (on‑prem and/or online) (asset)
• Power Apps, Power BI (asset)
• Google Workspace (required)
• GCP (asset)

• Strong…