Senior Designer – Digital Banking; Credit Unions

Position: Senior Designer – Digital Banking (Credit Unions)
Description
We are seeking a Senior Designer with deep experience in digital banking platforms to lead experience design for credit union transformation initiatives.

This role operates in the Experience lens of Aequilibrium’s Four Lenses model and partners closely with Program Managers, Product Owners, and Solution Architects to craft remarkable member experiences within the constraints and opportunities of modern digital banking platforms.

The ideal candidate has hands-on experience designing within ecosystems such as Veri Park, Intellect Design, Central1 Forge, Backbase, Temenos, Lumin, or similar digital banking platforms — and understands how to balance platform capabilities with business ambition.

You will help credit unions modernize their digital banking experience while working intelligently within platform design systems.

Who You Are
You are both:

A systems thinker who understands platform constraints

A creative problem solver who elevates member experience

You know that digital banking design is not greenfield product design. It requires:

Working within vendor design systems

Understanding configuration vs extension vs bespoke development

Collaborating with architects and developers

Translating business strategy into intuitive member journeys

You have likely:

Designed within an existing digital banking design system

Worked on migrations or re-platforming initiatives

Tailored digital banking experiences for credit unions or community banks

Navigated the trade-offs between out-of-the-box capabilities and customization

What You Will Be Doing
Experience Leadership

Lead UX/UI design efforts for CU digital banking initiatives

Design responsive online and mobile banking experiences

Align member journeys with business strategy and regulatory constraints

Facilitate design workshops with CU stakeholders

Platform-Aware Design

Work directly within vendor design systems (e.g., Backbase DS, Forge UI framework, Temenos Infinity, etc.)

Assess and recommend:

Out-of-the-box configurations (low risk, faster time to market)

Platform extensions (moderate customization)

Bespoke experiences (higher complexity, higher differentiation)

Collaborate with Solution Architects to evaluate feasibility and effort

Balance member experience ambition with implementation constraints

Design Systems & Governance

Tailor and extend platform design systems while maintaining consistency

Create reusable UI components and interaction patterns

Ensure accessibility and usability standards are met

Contribute to internal AEQ design accelerators and frameworks

Collaboration & Delivery

Work closely with Product Owners to translate requirements into flows and wireframes

Provide annotated specifications to development teams

Support sprint cycles and iterative delivery

Participate in user testing and validation sessions

Present design recommendations to executive stakeholders

Qualification Requirements
Must-Have

Located in North, Central, or South America

5+ years of experience in UX/UI design for web and mobile applications

3+ years designing for digital banking platforms

Direct experience with one or more of:

Veri Park

Intellect Design

Central1 Forge

Backbase

Temenos

Lumin or similar platforms

Experience working within structured design systems

Strong understanding of responsive design and accessibility standards

Experience collaborating with architects and developers in Agile environments

Strong ability to communicate design trade-offs to business stakeholders

Strongly Preferred

Experience working with credit unions

Experience in digital banking platform migrations

Experience assessing configuration vs customization decisions

Familiarity with authentication flows, payments, onboarding, account management, and financial dashboards

Experience contributing to or evolving a platform design system

Education
University degree in Design, HCI, Computer Science, or equivalent experience.

Salary
CAD $110,000 – $140,000 annually. Salary based on platform expertise and digital banking experience.

About Aequilibrium
Aequilibrium is a technology professional services organization consistently ranked among the Top Digital Agencies in Vancouver and a multi-award-winning experience design firm.

We specialize in digital transformation for financial services, combining:

Strategy

Experience Design

Technology

Immersive and AI-driven innovation

Through our Four Lenses model, we embed transformational leadership into credit union modernization initiatives to reduce risk, accelerate delivery, and craft remarkable member experiences.

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