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Job Description & How to Apply Below
Join Clio's IT Services Team as a Senior IT Knowledge Specialist, leveraging your expertise to manage documentation and Knowledge Management strategies. This hybrid role supports offices in Burnaby, Calgary, or Toronto.
In this vital position, you will oversee the development and implementation of knowledge strategies aimed at enhancing self-service capabilities and information sharing. Your work will be foundational to empowering Clio employees to provide exceptional legal AI solutions efficiently. Engage with various IT teams to ensure the right tools are available at the right time, enhancing overall service delivery.
Key Responsibilities:
• Create Knowledge Management frameworks for global use
• Structure and maintain Confluence content
• Drive adoption of AI-powered support tools
• Work alongside experts to document knowledge efficiently
• Review analytics to assess content success
Requirements:
• Extensive Knowledge Management system experience
• Advanced skills in Confluence management
• Proven track record in analyzing support metrics
• Ability to simplify complex processes in documentation
• Interest in AI and automation advancements
Your insights will shape Clio's knowledge landscape.
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