Sr Project Manager​/Scrum Master

RESPONSIBILIES

• Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
• Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
• Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
• Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
• Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
• Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
• Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
• Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
• Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
• Manage third-party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
• Foster a collaborative, high‑performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.

• 6–10 years of experience leading complex, end‑to‑end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high‑profile platforms.
• Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery.
• Must be able to work during Pacific Time (PT) hours, typically 9:00AM–5:00PM or 9:00AM–6:00PM as required to align with client and team schedules.
• Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with the agility to adapt to evolving client and business needs.
• Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI‑ACP, or equivalent) are a plus.
• Experience using Git Hub to support digital delivery workflows, including managing repositories, reviewing pull requests, and collaborating with technical teams.
• Experienced in facilitating cross‑functional collaboration among technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring smooth communication across stakeholders.
• Strong, energetic leadership presence, able to motivate teams, influence decision‑making, and maintain focus under pressure while demonstrating professionalism, empathy, and composure.
• Highly emotionally intelligent and adaptable, capable of reading team dynamics, anticipating challenges, and adjusting communication styles to maintain alignment and trust with clients and internal teams.
• Skilled in stakeholder management and facilitation, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes.
• Technically fluent, able to engage confidently on topics including AI, analytics, cloud architecture, and platform integrations, using insights to support data‑informed decision‑making.
• Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., Commerce Tools, Contentful, Talon.
  
  One, Auth0, Segment, etc.).
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