Network Specialist

As a recognized leader in emergency communications, E-Comm provides first responders and the public with critical life‑safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres – one located in Vancouver and one in Saanich – and provide integrated police, fire and dispatch services to more than 70 police and fire departments.

We also own and operate the largest multi‑jurisdictional, tri‑service wide‑area radio network in B.C., serving communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

At E-Comm 9‑1‑1, we are committed to building a diverse and inclusive workforce that represents many communities that we proudly serve.

OUR VALUES: RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an experienced Network Specialist to join our highly technical Network Services team. Reporting to the Network Supervisor, the Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks. This position is responsible for providing second‑level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities.

The Network Specialist will also participate in the implementation, support, tuning, and management of enterprise‑wide, life‑critical networks and services, helping to maintain E‑Comm's high standards of reliability for its partners.

Key to your success will be proven experience with VPN, cloud networks, routing protocols, Cisco ISE, Cisco switches/routers, and Palo Alto firewalls. This position offers a unique opportunity to contribute to E‑Comm’s life‑critical network services, supporting public safety across our community.

• Network Performance Monitoring & Troubleshooting:
  Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements.
• Configuration & Maintenance:
  Analyzing, configuring, and resolving network‑related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations.
• Incident & Problem Management:
  Providing second‑level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions.
• Technology & Best Practice Awareness:
  Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance.
• Documentation & Communication:
  Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders.

• Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands‑on experience.
• Cisco Certified Network Associate (CCNA) certification is required.
• Cisco CCNP Certificate would be advantageous.
• ITIL Foundation v3 (or later) accreditation is preferred.
• In‑depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies.
• Cloud networking experience would be an asset.
• Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively.
• Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations.
• Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance.

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