IT Specialist II

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

STRIVE Recruitment is proud to partner with one of the most well-respected and widely recognized workplace law practices in Western Canada to recruit for an IT Specialist II based in Vancouver, BC. They offer a challenging and rewarding environment, with a competitive compensation and benefit package. They are committed to their team members and in supporting all their employees in maintaining a work-life balance.

The client is seeking a highly technical, hands‑on role responsible for supporting, maintaining, and optimizing the firm’s core infrastructure, cloud services, business applications, and end‑user systems. Working as a Tier 2 escalation point within the IT team, this position resolves complex technical issues, manages critical systems such as Azure, Windows Server, Azure Virtual Desktop, and document management applications, and ensures reliable, secure, and efficient technology operations across the firm.

This role collaborates with third‑party vendors for Tier 3 escalations, supports small‑scale technical projects, and contributes to the continuous improvement of IT services, ensuring stability and performance in a fast‑paced legal environment.

• Provides tier 2 support for the IT services team, troubleshooting advanced issues across cloud, server, networking, and endpoint environments.
• Determines when issues require Tier 3 vendor escalation and coordinates resolution with third‑party support.
• Plans, manages, and executes on small IT projects or components of overarching IT projects, with support from the Senior Manager, IT Services.
• Provides high‑quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines.
• Ensures data accuracy and integrity with all transactions, communications and stakeholder support.
• Maintains documentation, standard operating procedures, and system configurations.

• 3‑5 years of progressive IT experience, including at least 2 years in a Tier 2/Level 2 role.
• Experience in a law firm or professional services environment.
• Diploma or bachelor's degree in information technology, Computer Science or a related field.
• System administration and IT certifications in Microsoft, Cisco, ITIL, Comp TIA Network+ or CCNA, or other relevant fields.
• Azure Virtual Desktop (Image creation, updates, deployment, and support/troubleshooting)
• Windows Server Management (Group Policies, role management, server configuration, and support/troubleshooting)
• Windows Server Networking (Shares, Permissions, performance management, WAN/LAN configuration, and support/troubleshooting)
• Business Applications:
• Productivity Apps (Microsoft 365 Office Suite)
• Accounting Software (Elite, Aderant, Acumin, or similar)
• Document Management System (Net Documents, iManage, or similar)
• Cloud-based Applications (Docu Sign, Clio, or similar)
• VoIP Systems (configuration and support)
• Hardware Systems
• Videoconferencing Systems (Teams Room and Zoom Room Administration & Support)
• Contacting and working with systems vendors to resolve issues