IT Support Administrator

Job Description Summary

STEMCELL is looking for an IT Support Administrator to join our team. You will be responsible for supporting end-user IT equipment and cloud-based apps and tools STEMCELL staff uses. This is a varied role, including support of cloud apps and services like Google Work spaces, common end-user IT equipment (Windows, Apple iOS), and a chance to gain hands‑on experience with cloud-based tools & platforms like AWS, Intune/Kandji & Cisco Meraki.

• Triage and provide technical support for requests related to IT end‑user equipment & tools
• Deploy, upgrade, and replace IT equipment, including laptops, desktops and mobile devices
• Support IT equipment lifecycle tasks, including repair, recommissioning, inventory updates and recycling
• Conduct routine maintenance on shared IT services like AV equipment, printers and shared workstations
• Execute employee on‑boarding and off‑boarding procedures, including account and equipment setup and decommissioning

• Post Secondary Certificate or Diploma and/or required IT industry certifications
• Strong organizational and time management skills accompanied by good judgment and problem‑solving skills
• Experience with Microsoft operating systems and deployment/support tools and Mobile Device Management Software
• Experience supporting web and cloud‑based IT systems and applications like Google Workspace or Office 365
• Certifications in this field are an asset

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero‑tolerance policy for any form of discrimination. Selection decisions are solely based on job‑related factors.

Annual salary range: $58,100.00 – $78,500.00. STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job‑related skills, and equity within the team or organization. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.