Program Manager Change Management
What you will be doing:
Data Management & Quality Stewardship
Owning data quality, including validation of inputs from QC forms, work changes, and cascaded reports
Coordinating monthly updates and variance resolution
Reconciling discrepancies and resolving data gaps before they impact reporting or downstream processes
Ensuring datasets are trusted and fit for reporting, analysis, and decision-making
Work Management Process Ownership
The role serves as the business process steward for end-to-end work management flows, ensuring alignment across teams and systems.
Mapping, documenting and maintaining standardized workflows across delivery partners
Identifying breakdowns in handoffs, unclear ownership, or inefficient manual steps
Ensuring data touchpoints within each process have clear accountability
Driving continuous improvement so processes reflect how work is actually executed
Business Technology & SharePoint Enablement
This role acts as a business-facing technology support, focused on adoption and effective use rather than system configuration.
Supporting reporting tools, and SharePoint from a business-process perspective
Reinforcing correct data entry, workflows, and upstream/downstream dependencies
Maintaining SharePoint structures aligned to work management processes and governance needs
Escalating technical issues to IT while retaining business ownership of usage and adoption
Training, Support & Change Enablement
A key part of the role is enabling teams to work effectively and consistently through guidance and support.
Providing hands-on support and training for WPMs and stakeholders
Developing lightweight job aids and reference materials
Supporting onboarding by clearly explaining “how the process works” and “what good looks like”
Capturing feedback to continuously improve processes, tools, and reporting
Reporting & Monthly Responsibilities
On a recurring basis, the role ensures program data is current, visible, and actionable.
Updating and maintaining program databases to reflect approved changes and current status
Producing and publishing monthly scorecards and performance reports
Ensuring reporting is traceable to source data and highlights trends, risks, and data quality issues
Enabling informed, data-driven decision-making across the program
What you must have:
Bachelor's Degree in Engineering, Business, Economics or related discipline
Project Management Professional (PMP®) designation, preferred
Advanced MS Office skills (Word, Excel, PowerPoint, and Project)
Advanced English skills for professional environment, written and spoken
Salary/Rate Range: $69.00 -$85.00 per hour
Term: 12-months contract; most likely to extend
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
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