Application Administrator; Salesforce

Job Title: Application Administrator (Salesforce)
Job : 86437
Location: Vancouver, British Columbia

• Administers the enterprise Salesforce platform along with third party integrated applications from the Salesforce App Exchange, across multiple development and production environments
• Leads the collaborations with others within the team, across various units in UBC and with vendors to problem solve technical issues
• Manage user permission and security setting to provide sensitive data and ensure stability of the system
• Analyze requirements to design and implement solutions using Salesforce objects, triggers, workflows, and pages and rules
• Manage synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM
• Develop automated workflows and journeys in marketing cloud automation studio
• Manage data extensions and audience segments based on various criteria
• Implement industry best practices for email deliverability
• Manages new releases of Salesforce to efficiently roll out new features
• Contributes to the strategic planning of the Salesforce platform
• Leads processes and procedures development to improve
  
  Salesforce org health
• Maintains security of the system by analyzing and recommending updates to sharing rules and security levels
• Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader and defining data validation rules
• Acts as a technical point of contact for business functional teams concerning all application and interface changes
• Leads analyzing, testing, verification and validation of custom software and third-party package software implementation
• Analyzes the impacts of proposed changes to technology services and/or performance for UBC IT and other UBC departments
• Analyzes user adoption of the system and leads in the development of end-user training

• Minimum tenyearof experience workingon
  
  Salesforce platform
• Maintainrelevantsalesforce certificationsincludingbut not limited to Administrator, Advanced Administrator and Marketing Cloud Administrator
• Must havedemonstratedcombinationof knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.
• Working experience on enterprise-wide projects
• Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement
• Continous Learning& Platform Agility:
  
  Proven track recordof self-directed, proactive learning to keep pace with the rapid release cycle of the Salesforce Platform.
• Industry cloud expertise:
  Experience with Salesforce Education Cloud or other industry specific cloud (e.Health Cloud, Financial Services Cloud).
• Emerging Technology (AI):
  
  Demonstrated interest or experience in Salesforce AI, includingprdiectiveand generative AI capabilities, with a commitment to staying current on AI-driven enhancements within the Salesforce ecosystem.
• Strongunderstandingand related experience with Testing best practices/concepts
• Ability tomulti-task and address project and operation demands in a fast paced and changing environment
• Strong troubleshooting skills and ability to provide creative solutions to problems and business challenges

Salary/Rate Range: $ – $

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

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