Application Support Analyst
Job in
Vancouver, BC, Canada
Listing for:
Aviso Wealth
Full Time
position
Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Aviso Wealth:
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at
The Opportunity:
We’re looking to fill an open role for an Application Support Analyst to join our IT team.
Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the end-to-end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business‑As‑Usual (BAU) environment.
Who you are:
Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partnerExecution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakesCollaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organizationWhat your day looks like:
Manage and own delivery of application in collaboration with Aviso Business UnitsLead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmapReview application releases for the apps under BAU scope and work with IT and Aviso Business units on these releasesManage day to day issues from Aviso Business Units with respect to the ApplicationsManage end‑to‑end application access provisioning, modification, and de‑provisioningResponsible for managing the BAU ticket queue/scope of work for various applications, address regulatory, risk and audit requirement issuesResponsible for managing all configuration changes for the ApplicationWorks with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and DevelopersProvide Overnight or weekend support for the applications on a rotational basisRequirements
Your experience and skills:
IT related Diploma or Computer Science degree3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing systemCertificat in ITILExperience with SFTP, API, and other connectivity modesExcellent customer service and interpersonal skillsAptitude for learning, understanding, and applying new conceptsExcellent analytical, critical thinking and problem solving skillsStrong organization and detail-orientation with a commitment to documentationFluent communication skills in English are required and bilingual skills in French are an assetBenefits
Why Aviso Wealth?
At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:
Competitive compensation package that rewards and recognizes individual contributionsExcellent health, dental and insurance benefits to meet the diverse needs of our employeesGenerous vacation time, fitness benefit, parental leave top-up optionsMatching contributions to our retirement programCommitment to the continuous improvement of our…
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