Application Support Analyst

The Opportunity

We're looking to fill an open role for an Application Support Analyst to join our IT team. Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the end‑to‑end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business‑As‑Usual (BAU) environment.

• Service - You put your clients' needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner.
• Execution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You continuously look for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes.
• Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization.

• Manage and own delivery of application in collaboration with Aviso Business Units.
• Lead and facilitate activities with vendors, including working closely with Aviso IT department regarding the vendor roadmap.
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases.
• Manage day‑to‑day issues from Aviso Business Units with respect to the Applications.
• Manage end‑to‑end application access provisioning, modification, and de‑provisioning.
• Responsible for managing the BAU ticket queue/scope of work for various applications, addressing regulatory, risk and audit requirements.
• Responsible for managing all configuration changes for the Application.
• Works with third‑party vendors regarding data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End‑Users, Business Analysts and Developers.
• Provide overnight or weekend support for the applications on a rotational basis.

• IT related Diploma or Computer Science degree.
• 3–5 years as Tier1/Tier2 Application Support in an enterprise environment and experience using a ticketing system.
• Certification in ITIL.
• Experience with SFTP, API, and other connectivity modes.
• Excellent customer service and interpersonal skills.
• Aptitude for learning, understanding, and applying new concepts.
• Excellent analytical, critical thinking and problem‑solving skills.
• Strong organization and detail‑orientation with a commitment to documentation.
• Fluent communication skills in English are required and bilingual skills in French are an asset.

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top‑up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

This position is posted with an expected salary range of $80,000 - $87,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.