UBC ISC Functional Support Analyst

Position: UBC ISC Functional Support Analyst Role
Elevate your career at UBC as an ISC Functional Support Analyst, providing Tier 2 support in HR and finance. Utilize your problem-solving skills to enhance Workday operations for the university community.

As a critical member of the Integrated Service Centre at the University of British Columbia, the ISC Functional Support Analyst plays a vital role in delivering exceptional customer service and operational expertise. This role requires three years of experience and responsibilities like troubleshooting, documentation, and enhancing business processes within Workday. You'll support HR and finance functions while collaborating with various departments to ensure service excellence.

Key Responsibilities:

• Act as a subject matter authority in HR and finance systems

• Provide Tier 2 user support for Workday inquiries

• Collect requirements for custom workflows and troubleshoot issues

• Analyze data integrity and improve operational efficiency

• Develop and maintain detailed business documentation

Requirements:

• Undergraduate degree in a relevant field

• Minimum of three years of related experience

• Familiarity with Workday and HR/finance processes

• Strong verbal and written communication skills

• Advanced proficiency with Microsoft Office tools

Contribute your analytical skills and customer service expertise to enhance the operational capabilities at UBC.
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