Usability Researcher

Join a leading global technology company at the forefront of innovation, dedicated to shaping the future of digital experiences. Our mission is to empower every person and organization to achieve more through groundbreaking technology and user‑centric design.

Are you a passionate Usability Researcher with a knack for transforming complex data into clear, actionable insights? We are seeking a talented individual to join a dynamic team that is revolutionizing how users interact with our cutting‑edge digital products. In this role, you won’t just conduct research; you’ll be a pivotal force in shaping product strategy, directly influencing design decisions, and ensuring our users have the most intuitive and delightful experiences possible.

Your work will have a tangible impact on millions of users, driving innovation and setting new standards for user satisfaction across our expansive product ecosystem. You will contribute to setting up and executing usability testing experiments, analyzing results from user experience research platforms, and generating product recommendations to improve user experience.

• Design, conduct, analyze, and report on quantitative user experience research projects, including telemetry analysis, A/B tests, flights/experiments, and surveys.
• Analyze experiment, A/B testing, and telemetry data to identify patterns, themes, customer pain points, and opportunities for improvement.
• Create presentations, dashboards, and storytelling artifacts to communicate findings and recommendations to engineers, designers, product managers, and leadership stakeholders.
• Partner closely with cross‑functional teams to ensure research insights are incorporated into product development and design decision‑making.
• Support rapid experimentation and iteration cycles across evolving digital experiences.
• Collaborate with core teams to evaluate design system convergence, usability impact, and consistency across experiences.
• Work effectively within a dynamic environment where design patterns, systems, and UI frameworks continue to evolve through experimentation and live flights.
• Help drive user‑centered decision‑making through scalable quantitative research methodologies.

• Bachelor’s degree in Human‑Computer Interaction, Psychology, or equivalent training.
• 5–7 years of experience working as a quantitative User Experience Researcher on consumer products.
• A strong portfolio showcasing quantitative research case studies demonstrating experimentation and analysis skills.
• Expertise in quantitative research methods, including:
  • Experimentation and A/B testing
  • Telemetry analysis
  • Survey design and analysis
  • Behavioral data analysis
• Ability to synthesize complex datasets into clear and actionable insights.
• Strong verbal and written communication skills, interpersonal skills, and customer empathy.
• Strong ability to work independently, prioritize effectively, and manage time in a fast‑paced environment.
• Comfortable working across ambiguity, rapid iteration cycles, and changing product directions.

• Experience working on large‑scale consumer‑facing platforms, experimentation systems, or search experiences.
• Experience using AI applications and tools to analyze data and create compelling storytelling artifacts and presentations.
• Familiarity with evolving design systems and experimentation‑driven product development.
• Demonstrated experience synthesizing findings into product recommendations.
• Experience with advanced statistical analysis.

Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.

Benefits: subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. Free online training through Aquent Gymnasium is also available.

Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.