AI Principal Product Manager - Technical

Amazon's Data Intelligence team within Amazon Customer Service is seeking an experienced AI Principal Product Manager - Technical to own the end-to-end lifecycle of large-scale AI products that transform how millions of customers experience Amazon. This role combines deep technical acumen with business strategy to drive products that redefine what's possible in customer service at global scale.

The Data Intelligence team is a new function within Amazon Customer Service — a global, cross-functional organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers dedicated to advancing AI capabilities. We build data solutions and contextual intelligence using Generative AI, Machine Learning, Natural Language Processing, Ontology, Agentic AI, Multi-Agent Architectures, Reinforcement Learning, Knowledge Graphs, and Model Context Protocol.

• Own the complete product lifecycle: define and communicate strategic vision and long-term roadmaps, drive cross-functional teams toward successful execution, and maintain accountability for customer outcomes and product reliability.
• Develop product strategy and communications: craft clear, differentiated value propositions tailored for diverse audiences including leadership.
• Navigate ambiguity and drive invention: identify where invention is needed, take smart risks, and ensure gaps and opportunities within or between regions, architectures, and business organizations are identified and addressed.
• Build consensus across functions: partner effectively with design, engineering, science, and other leaders to align roadmap priorities and influence cross-functional strategies.
• Develop and mentor technical product leaders: contribute to talent acquisition, participate in hiring and interview processes, and play a role in the career development of other product managers.
• Review customer feedback and performance data daily to identify product opportunities and risks.
• Translate customer and business requirements into practical AI-driven solutions.

• Bachelor's degree
• 7+ years of end-to-end product delivery experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• Experience leading engineering discussions around technology decisions and strategy related to a product
• Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

Base salary range: $157,600 – $263,200 CAD annually (Vancouver, BC). Total compensation may include sign-on payments and RSUs. Benefits include health insurance (medical, dental, vision, prescription, basic life & AD&D), RRSP, DPSP, paid time off, and wellness resources.

Bachelor's degree; 7+ years of end-to-end product delivery experience; experience owning roadmap strategy and definition; experience with feature delivery and product tradeoffs.