Lead Software QA Engineer

Comm
100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm
100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more.

About the Role
Lead Software QA Engineer

Responsibilities

Lead the quality assurance process for both new feature delivery and ongoing maintenance of existing features.

Develop comprehensive test plans and execute both automated and manual testing as the product continues to evolve.

Define test scenarios, test cases, and test data to ensure maximum coverage for new features and enhancements.

Maintain test cases and scripts in the test management system; analyze results, investigate failures, and identify root causes with detailed reporting.

Conduct performance, scalability, security, and accessibility testing as required.

Promote a quality-first mindset and enforce QA best practices across the product team.

Understand customer requirements and user experience; collaborate with UX/UI designers, product managers, and engineers to identify edge cases and non-happy paths.

Develop deep expertise in product functionality and architecture and support technical inquiries from sales and customer support teams.

Requirements

Bachelor’s degree or higher in Computer Science or a related field.

5+ years of experience in software quality assurance.

2+ years of experience contributing to automated test suites in a professional environment.

Strong knowledge of QA methodologies, tools, and best practices.

Experience with automation tools/frameworks such as JMeter, Selenium, Requests, Http Runner, TestNG, or Fiddler.

Proficiency in Python for test automation and scripting.

Familiarity with performance, security, and accessibility testing.

Experience working with databases such as MS SQL Server, Oracle, or similar systems.

Familiarity with Windows Server and IIS, with the ability to assist customers in deploying solutions in on-premise environments.

Working knowledge of CI/CD tools such as Jenkins.

Experience with AWS is a plus.

Strong analytical, troubleshooting, and problem‑solving skills, with high attention to detail.

Good communication and interpersonal skills.

Experience testing large-scale systems is preferred.

Salary & Location
Salary: $100,000 – 140,000 per year

Location:

This position is a fully on‑site role.

Applicants must be eligible to work in Canada. We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted.

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