IT Analyst​/Help Desk Support

Job Description

This marine transportation company is seeking an Intermediate Technical Analyst to join our IT support team on a 6‑month contract. This role will provide Tier 2 help desk support and serve as a key point of contact for internal stakeholders, including executive‑level users. The ideal candidate combines strong technical fundamentals with exceptional communication, follow‑through, and a service mindset.

Provide Tier 2 help desk and desktop support to internal users, including executive stakeholders

Troubleshoot and resolve issues related to Microsoft technologies (Teams, Microsoft Admin tools, Windows Server environments)

Support guest site users and provide white‑glove, high‑touch service when required

Escalate complex issues appropriately and follow through to resolution

Communicate clearly and professionally with technical and non‑technical users

Document issues, solutions, and follow‑up actions accurately

Work collaboratively with internal IT teams to support business operations and decision‑making

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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3–5 years of experience in a Technical Analyst, Help Desk, or IT Support role

Proven Tier 2 help desk experience

Strong experience supporting Microsoft environments (Teams, Microsoft Admin, Windows/Server basics)

Educational background in Computer Science or a related field (BCIT or equivalent preferred)

Strong troubleshooting and problem‑solving skills