Product Manager

Job Details

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive, and growth-focused environment for our people.

about this team

The Digital Product Management team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely lululemon, truly differentiated and elevated online guest experience for Geography & Channel, working closely with partners in Technology, UX and Operations. This role specifically supports our growing B2B and Alt Channels business through development of scalable digital platforms that power franchise and wholesale operations.

a day in the life: what you'll do

• Responsible for understanding how your specific product aligns with the overall business / company strategy, what guest / business problems need to be solved and what inputs are required.
• Responsible for sizing features (Guest & Business Impact - Org & Technology Impact) and participates in sizing sessions for small to midsize products or projects.
• Document high-level requirements, acceptance criteria and KPI's that push the product strategy forward and achieve key objectives.
• Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends.
• Defines metrics for their work output within a defined measurement framework and can map these to KPIs / OKRs.
• Measure and report out on the success of features and enhancements that are delivered in support of global B2B capabilities.
• Collaborate with developers and business analysts to iterate solutions to find the perfect balance of customer & business value and level of effort.
• Defines sizing features and participates in sizing sessions.
• Ensure a continuous cycle of feedback from stakeholders and guests is integrated in the product planning and development process through backlog grooming, refinement and prioritization activities.
• Collaborate with business stakeholders and product managers to understand requirements and account for them in solution design and prioritization.
• Partner with the technology team on training and rollout of new features to business users.
• Collaborate cross-functionally with teams across Planning, Supply Chain, Finance, Operations, and Technology to deliver shared solutions that scale across regions.
• Support delivery of core B2B capabilities including catalog management, order integration, partner onboarding, and order tracking.
• Support the transition from manual and interim tools to automated platform experiences.
• Support change management activities to enable successful rollout to impacted stakeholders.
• Lead agile ceremonies and demonstrate completed features to stakeholders for digital products supporting order capture and partner enablement across multiple geographies.

• 3-5+ years of digital product management experience with an emphasis on delivering guest-facing applications or customer service applications. Up to 2 years of relevant experience will be considered in lieu of product management experience.
• Minimum BA / BS degree from a four-year accredited university (advanced degree preferred).
• Experience with digital technologies, e-commerce, payments, and mobile applications.
• Experience building or scaling B2B commerce platforms, wholesale tools, or franchise solutions. Familiarity with B2B order flows, partner onboarding, OMS integrations, or multi-region rollout is strongly preferred.
• Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team, and familiarity with Salesforce Commerce Cloud.
• Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills).
• Exceptional written and verbal communication skills.
• Demonstrated experience in developing and delivering executive level presentations.
• Ability to drive results independently but thrives in collaborative environments.
• Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback.
• Desire and ability to learn quickly and work in an agile environment.
• Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution.
• Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships.

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