Senior Principal, Business Consulting - Telecom; CMT

Position: Senior Principal, Business Consulting - Telecom (CMT)
Infosys Consulting is seeking experienced senior management consultants to join our Communications, Media, and Technology practice at a Senior Principal Level in Canada.

About the Role:

An experienced consulting professional, you will be a thought leader in the CMT industry built on your experience in leading large-scale transformations at major telecom operators such as AT&T, Bell Canada, Verizon, T-Mobile, Telus, and Rogers. The Senior Principal will serve as a trusted advisor to telecom C-suite leaders and lead complex consulting engagements that enable our clients to meet the rapidly transforming business model of the CMT sector.

You will have deep experience defining solutions and the enterprise architecture across one or more of the sub-sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high-level system architecture and technology designs deployed across CMT companies. We focus on solutions and capabilities to transform our client’s businesses, including:
• Intelligent Customer Engagement
• Reimaged B2B Telcom Business
• Autonomous Networks
• Business and Technology Transformation As a Senior Principal in Business Consulting, you will lead major program and serve as a key customer-facing member of an Infosys CMT Consulting team. You will contribute to the development of solutions to solve business problems and increase adoption of Infosys driven solutions. This position is responsible for delivering actionable value across the CMT ecosystem.

You will operate independently to provide quality work products to an engagement and perform varied and complex duties and tasks that need independent judgment.

Client Leadership & Executive Advisory Serve as a trusted advisor to telecom executives on customer care and operations strategy, experience transformation, and operations simplification.

Lead executive workshops with care, digital, operations, and IT leadership within telecom organizations.

Shape strategic roadmaps for AI-enabled care and service operations.

Consulting Engagement Leadership Lead large-scale consulting engagements ($5M–$50M+) focused on telecom service transformation.

Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.

Telecom Industry Expertise:

Advise telecom clients on challenges specific to communications service providers including:

High-volume service operations

Network-related customer issues

BSS/OSS integrations

Service activation and provisioning

Billing and service management platforms

Customer churn reduction

Business Development & Growth Drive consulting revenue growth within the telecom sector.

Build executive relationships with telecom operators

Lead proposal development and large consulting pursuits

Identify new opportunities across CX, AI, operations, and digital service transformation

Thought Leadership Develop telecom CX and Operations transformation frameworks

Publish insights on AI-driven operations

Represent Infosys Consulting in industry forums and telecom conferences

Basic Qualifications:

Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 10+ years’ experience within the utilities industry and at least 5 years of advisory consulting experience in comparable consulting services.

Ability to travel 4 days a week to multiple local, state and national client locations.

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Ability to travel up to 4 days a week to multiple local, state and/or national client locations.

Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.

Preferred Qualifications:

An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business Strong client facing skills including presentations to senior leadership, advice and consult with clients.

Strong experience…