IT Support Specialist - VAN

PBX Engineering is seeking a passionate IT Support Specialist to work out of our Vancouver office.
This role will provide Tier1 and Tier2 IT support for all offices with escalation of complex issues to the Operations Lead and Senior IT Administrator as required. About PBX Engineering

We are an electrical, systems, and software engineering firm, with offices in BC and Alberta, and expansion occurring in Ontario and Atlantic Canada. For more than 28 years we have diligently curated steady growth to build a successful company of over 150 employees.

Our extensive, diverse, and award‑winning project portfolio includes infrastructure that positively impacts the public and the communities where we all live and work.

Working closely with the Operations Lead and Senior IT Administrator, the IT Support Specialist will be an active member of the Operations team, with responsibility for tasks in the following areas:

• Provide day‑to‑day in‑person and/or remote end‑user IT support for the Vancouver, Victoria, Calgary, and Squamish offices and remote staff
• Provide frontline IT support to staff by troubleshooting technical issues and responding to helpdesk ticket service requests in accordance with internal service response expectations
• Install firmware updates and performance/security patches on Windows servers and workstations
• Configure new and replacement Windows laptops, workstations, and test servers
• Set up and maintain Microsoft Office
  365/Azure environment, Windows Active Directory (AD), Entra , and cloud file share accounts
• Support user lifecycle management (new hires, internal moves, and exits), including account provisioning, access changes, and decommissioning
• Monitor data backups using Backup Exec and Altaro, including supporting restore testing and issue remediation
• Create, maintain, and back up VMware virtual machines
• Set up and troubleshoot LAN, WAN, Wi‑Fi, and VPN connectivity
• Install and update specialized and company‑licensed applications and software on servers and staff workstations/laptops
• Assist with server, workstation, and network disaster‑recovery tasks
• Update and maintain IT documentation, including manuals, standard operating procedures, knowledge‑base articles, and inventories
• Assist with the administration and day‑to‑day management of the organization’s firewall and network security systems
• Create, modify, and document firewall rules to support business applications and user access requests
• Work with senior IT staff to implement security best practices, updates, and firmware upgrades
• Support VPN configuration and basic troubleshooting for hybrid and remote users
• Support endpoint management and configuration
• Support endpoint security (e.g., antivirus), patch compliance, and basic security‑incident response activities
• Work proactively with the Operations team to implement forward‑looking IT projects aimed at increasing IT resiliency, performance, and availability
• Assist with SaaS application support, licensing, and troubleshooting (e.g., Microsoft Teams, SharePoint, One Drive)
• Support the deployment and responsible use of approved AI‑enabled productivity tools in accordance with company policies
• Identify opportunities for automation or scripting to improve IT support efficiency
• Participate in occasional after‑hours or maintenance activities as required
• Other duties as may reasonably be assigned
• Efficient and effective implementation of all of the above, undertaken in a professional, courteous, and respectful manner

We are looking for someone who shares our passion for high quality work and who is interested in contributing positively to our corporate culture.

In addition to experience with the above responsibilities, the qualifications for the position include:

• 3–5 years of demonstrated experience in a similar position
• Proficient in configuring, maintaining, and troubleshooting Windows Server operating systems, including server roles
• Proficient in configuring, maintaining, and troubleshooting Windows 11 operating systems
• Strong troubleshooting skills across hardware, software, and cloud‑based systems
• Proven experience in management of IP networking (LANs, WANs, DNS,…