Director, Infrastructure Operations

Overview

Aviso:
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

We are looking to fill an opening for a Director, Infrastructure Operations to join our IT team. Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.

This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.

The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.

• Service - You put your clients' needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

• Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms
• Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team
• Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements
• Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively
• Designs, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and…