IT Administrator - Law Firm

Overview

IT Administrator - Law Firm - $51299

Downtown Vancouver | Full-Time | In-Office

Our client, a well-established and growing downtown Vancouver law firm, is currently seeking an experienced IT Administrator to join their team. This is a permanent, full-time opportunity offering a professional and collaborative work environment, competitive compensation, comprehensive benefits, and a strong commitment to work-life balance.

• Provide advanced Tier 2 technical support across desktop, server, cloud, networking, and business application environments.
• Troubleshoot and resolve complex technical issues while ensuring timely and effective user support.
• Escalate issues to external vendors and Tier 3 support providers when required and coordinate resolutions.
• Administer and support Microsoft Azure environments, including Azure Virtual Desktop and Microsoft 365 platforms.
• Maintain and support Windows Server infrastructure, Group Policies, permissions, server configurations, and network resources.
• Assist with the implementation and execution of small to mid-sized IT initiatives and infrastructure projects.
• Support and maintain legal and business applications including document management, accounting, and cloud-based systems.
• Ensure system reliability, performance, security, and data integrity across all supported platforms.
• Maintain accurate IT documentation, procedures, and system configurations.
• Collaborate with internal stakeholders and external vendors to continuously improve IT operations and user experience.

• Experience in:
  Microsoft Azure (Entra, Intune, Exchange Online, Azure Portal), Azure Virtual Desktop administration and support, Windows Server administration and troubleshooting, networking, permissions management, WAN/LAN support, and performance management.
• Microsoft 365 Office Suite
• Legal accounting software such as Elite, Aderant, Acumin, or similar
• Document management platforms including iManage, Net Documents, or similar
• Cloud-based legal and productivity applications including Docu Sign and Clio
• VoIP systems administration and support
• Teams Rooms and Zoom Rooms support
• Enterprise printers, scanners, switches, firewalls, and server room equipment

• 3–5 years of progressive IT experience, including experience in a Tier 2 support workplace.
• Previous experience working within a law firm or professional services environment is strongly preferred.
• Diploma or degree in Information Technology, Computer Science, or a related discipline.
• Relevant certifications such as Microsoft, Cisco, ITIL, CompTIA Network+, CCNA, or similar technical certifications are considered an asset.
• Strong troubleshooting, communication, organizational, and customer service skills.

• Salary range: $80,000 – $85,000
• Dental care
• Extended health care
• Life insurance

Please send your resume in confidence to Richard at

Work Location:

In person