IT Helpdesk Support Technician Level 1
Job Description & How to Apply Below
Your role will encompass troubleshooting, system management, and maintaining IT hardware.
You will provide comprehensive support across user account setups, system imaging, and device maintenance for both PC and Mac platforms. This position involves monitoring office systems and video conferencing equipment while ensuring the ticket queue is managed effectively in the Service Now system. Collaborating with the IT support team will also allow you to enhance your technical knowledge.
Key Responsibilities:
• Support user accounts and system maintenance
• Coordinate troubleshooting for various hardware
• Manage ticketing workflow via Service Now
• Ensure smooth operation of video conferencing tools
• Provide mobile device support across platforms
Requirements:
• Service-oriented mindset is mandatory
• Experience with Windows 10 and networking fundamentals
• Hands-on knowledge of both PC and Apple hardware
• Remote access support experience is a plus
• Excellent communication and interpersonal skills
Utilize your IT skills to provide exceptional support and drive effective solutions in this engaging role.
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