Network Specialist

Overview

As a recognized leader in emergency communications, E-Comm provides first responders and the public with critical life-safety services in communities across B.C. We operate two emergency communications centres in Vancouver and Saanich, and provide integrated police, fire call taking, and dispatch services to more than 70 departments. We own/operate the largest multi-jurisdictional, tri-service wide-area radio network in B.C. Learn more at  We are committed to building a diverse and inclusive workforce that represents the communities we serve.

• Network Performance Monitoring & Troubleshooting:
  Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements.
• Configuration & Maintenance:
  Analyzing, configuring, and resolving network-related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations.
• Incident & Problem Management:
  Providing second-level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions.
• Technology & Best Practice Awareness:
  Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance.
• Documentation & Communication:
  Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders.

• Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands-on experience will also be considered.
• Cisco Certified Network Associate (CCNA) certification is required
• Cisco CCNP Certificate would be advantageous
• ITIL Foundation v3 (or later) accreditation is preferred
• In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies
• Cloud networking experience would be an asset
• Robust ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively
• Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations
• Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years. To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• 3 weeks’ vacation to start
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• 100% paid extended health and dental benefits
• Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

• Number of positions: 1
• Job status:
  Regular Full-Time
• Hours of work:
  Monday to Friday, 40 hours per week
• Wage/Salary: $ to $ (2025 rates)
• Employee Group: CUPE 8911
• Department:
  Technology Services
• Location:
  
  E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid
• CLOSING DATE FOR APPLICATIONS:
  Friday, June 12, 2026

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email