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Customer-Focused Software Specialist
Job Description & How to Apply Below
This role involves supporting customers with the Constellation Suite of Products. You will troubleshoot first-level software issues, track concerns in the management tool, and collaborate with development teams. Maintaining defined service levels and reassessing tickets to the right teams is crucial in this customer-centric position.
Key Responsibilities:
• Resolve first-level software issues for clients
• Communicate software-related issues with development teams
• Track reported issues using the call management tool
• Advise on sensitive client situations as needed
• Participate in team meetings and product training
Requirements:
• Degree in Business Administration or Computer Science
• Experience in customer support roles
• Knowledge of accounting and construction industry
• Proficiency in MS Windows applications
• Strong analytical and time-management skills
Leverage your customer support expertise to help Constellation enhance its services and ensure client satisfaction.
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