Customer-Focused Software Specialist

Become a Software Specialist with Constellation Home Builder Systems, providing essential support to clients in resolving software issues directly. Utilize your technical skills to enhance the customer experience and improve service delivery.

This role involves supporting customers with the Constellation Suite of Products. You will troubleshoot first-level software issues, track concerns in the management tool, and collaborate with development teams. Maintaining defined service levels and reassessing tickets to the right teams is crucial in this customer-centric position.

Key Responsibilities:

• Resolve first-level software issues for clients

• Communicate software-related issues with development teams

• Track reported issues using the call management tool

• Advise on sensitive client situations as needed

• Participate in team meetings and product training

Requirements:

• Degree in Business Administration or Computer Science

• Experience in customer support roles

• Knowledge of accounting and construction industry

• Proficiency in MS Windows applications

• Strong analytical and time-management skills

Leverage your customer support expertise to help Constellation enhance its services and ensure client satisfaction.
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